> ## Documentation Index
> Fetch the complete documentation index at: https://support.getproximate.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Your Proximate Subscription and Billing Settings

> Update your payment method or cancel your Proximate subscription anytime through the self-service billing portal at store.xpdynamics.com/billing.

Your paid Proximate subscription begins automatically after a 14-day free trial period. You can update your payment information, review your subscription details, or cancel at any time through the Proximate billing portal — no need to contact support for routine billing changes.

## Accessing the billing portal

<Steps>
  <Step title="Visit the billing portal">
    Go to [store.xpdynamics.com/billing](https://store.xpdynamics.com/billing) to access your order and subscription details.
  </Step>

  <Step title="Enter your order email address">
    Enter the email address you used when placing your original order. You'll be sent a secure link to access your subscription and billing settings.

    <Note>
      Not sure which email address you used? Message us with the help widget in the bottom-right corner, or email [**support@getproximate.app**](mailto:support@getproximate.app) and the team will help you locate your account.
    </Note>
  </Step>
</Steps>

## Updating your payment details

<Steps>
  <Step title="Find the Payment row">
    In the subscription details area, look for the row labeled **"Payment"**. There is an edit icon at the far-right end of the row.

    <img src="https://mintcdn.com/proximate/e1iVUuvLiryssjxi/images/billing/payment-update-1.png?fit=max&auto=format&n=e1iVUuvLiryssjxi&q=85&s=641a1150d7c72b15f4f857a7799cbee9" alt="Payment row with edit icon" width="1150" height="480" data-path="images/billing/payment-update-1.png" />
  </Step>

  <Step title="Update your payment method">
    Click the edit icon and follow the prompts to add a new payment method or update an existing one.

    <img src="https://mintcdn.com/proximate/e1iVUuvLiryssjxi/images/billing/payment-update-2.png?fit=max&auto=format&n=e1iVUuvLiryssjxi&q=85&s=794575465087b1ac22c67f47bad73e4b" alt="Update payment method form" width="1213" height="742" data-path="images/billing/payment-update-2.png" />
  </Step>
</Steps>

## Cancelling your subscription

<Steps>
  <Step title="Locate the Subscriptions area menu">
    In the Subscriptions area of the billing portal, look to the right for a small icon showing **3 dots**.

    <img src="https://mintcdn.com/proximate/e1iVUuvLiryssjxi/images/billing/cancel-subscription.png?fit=max&auto=format&n=e1iVUuvLiryssjxi&q=85&s=eec2ec79622447615a3645d4e3c34327" alt="3-dot menu icon in the Subscriptions area" width="1150" height="480" data-path="images/billing/cancel-subscription.png" />
  </Step>

  <Step title="Open the cancellation option">
    Click the 3-dot icon, then click **"Cancel"** from the menu that appears.

    <img src="https://mintcdn.com/proximate/e1iVUuvLiryssjxi/images/billing/cancel-subscription-2.png?fit=max&auto=format&n=e1iVUuvLiryssjxi&q=85&s=3709dac9bfb91b4f6d8421b246692f6a" alt="Cancel option in the menu" width="1150" height="480" data-path="images/billing/cancel-subscription-2.png" />
  </Step>

  <Step title="Confirm your cancellation">
    Follow the on-screen prompts to confirm your decision to cancel. Your subscription will remain active until the end of the current billing period.

    <img src="https://mintcdn.com/proximate/e1iVUuvLiryssjxi/images/billing/cancel-subscription-3.png?fit=max&auto=format&n=e1iVUuvLiryssjxi&q=85&s=e6e853bb7aab64ab5bcccbd0d2a249c1" alt="Cancel subscription confirmation dialog" width="1150" height="480" data-path="images/billing/cancel-subscription-3.png" />
  </Step>
</Steps>